Privacy Policy

1. Introduction

ElendiLabs ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services.

Personal Information

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Professional information (company name, job title, industry)
• Payment information for paid services

Automatically Collected Information

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on pages, click patterns)
• Cookies and similar tracking technologies

3. Platform & Marketplace Data

When you use our marketplace platform, we collect additional information related to your activities:

• Project details you post (questions, quotation requests, descriptions, country, category)
• Credit transactions including purchases, referral rewards, and usage history
• Referral information including invitee email addresses and referral status
• Messages and communications exchanged between manufacturers and consultants through our platform

4. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services and marketplace
• To process credit transactions, referral rewards, and related activities
• To match manufacturers with relevant consultants based on expertise and coverage
• To send notifications about project updates, messages, and credit changes
• To send promotional communications
• To respond to your comments, questions, and support requests
• To monitor and analyze usage patterns and trends to improve the platform

5. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With other platform users as necessary for marketplace functionality (e.g., project details visible to consultants, consultant profiles visible to manufacturers)
• With service providers who assist in operating our services
• When required by law or to respond to legal process
• To protect the rights, property, or safety of ElendiLabs, our users, or others

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at contact@elendilabs.com